Pinnacle Team at the 2012 BBB Awards

Recently we had the incredible opportunity to celebrate the Better Business Bureau’s Centennial Anniversary in tandem with the Business Ethics Award Ceremony in which we were honoured to be recognized as nominees in the Small Business Category. 

Held at the impressive Gasoline Alley Museum at Heritage Park, several of our staff thoroughly enjoyed a delicious 5 course meal and a fabulous program. 

CTV’s Lea Williams-Doherty was the Master of Ceremonies and Tony Tighe was a Guest Speaker who captivated the audience with his tales of his commitment to Consumer advocacy for over 20 years. As well, he spoke about the merits of the Better Business Bureau and their dedication to helping Consumers find businesses and brands they can trust. 

Barry & Lisa Enjoying Dessert!

 We are proud to be a member of such a worthwhile organization and to have received the 2011 Better Business Bureau Ethics Award and to again be nominated this year! The heart of our business continues to center around providing our Client families with the highest ethical relationship possible! 

Whatever business or service you may be looking for in the future, I highly recommend checking out the myriad of support services the BBB offers. If you ever encounter an issue as a Consumer, it is always in your best interest to report your experience to the BBB; they truly are your advocate and whether or not the business at question is a BBB member, the BBB can lead you in the right direction to resolve any issues you may have. Congratulations to all the worthy winners of this year’s awards! 

Karen, Oscar & Chris at the BBB Awards!

Paul & Elaine Listening to Tony Tighe's Presentation.

Pinnacle Group is extremely proud to announce that for the 3rd time, we have been nominated for the Better Business Bureau Ethics Award!

For those of you who may not already know,  3 years ago we received Honourable Mention in this award category and then last May 2011, we were extremely honoured not only to again be nominated but also to have won this coveted award in the Small Business category! These awards are offered in 4 categories; Small Business (25 or less employees), Medium Business (26 to 75 employees), Large Business (76 or more employees) and Non Profit/Charity.

The awards are designed to recognize trustworthy businesses and organizations that display ethical leadership in our community; nominations are received anonymously, and candidates are evaluated by an independent panel of judges from the business and academic communities. The following criteria are used to determine the recipients of these respected awards:

  1. Ethical practices surrounding customer/supplier relationships
  2. History and reputation of ethical practices in the community
  3. Marketing, advertising, communications, and sales practices
  4. Employee training and staff policies
  5. Evidence of financial responsibility

Pinnacle Group is the ONLY Full-Service Renovation Firm to have ever won the BBB Ethics Award. Although we are proud of all of our industry awards, including the respected SAM Awards, for us, the BBB Ethics Award truly speaks volumes; it supports our belief in ethical business practices so we may provide our customers with the highest quality customer experience.

We will keep you posted in the coming months as to the results of this recent nomination and send our congrats to all the incredible companies who have been nominated for this outstanding award.

As promised; the continuation from last week! We feel the questions presented in this blog series are vital for the arsenal of any potential Renovation/New Home Client. These questions should be asked of every Renovator or Custom Home Builder, to determine their industry experience and corporate integrity.

Once again, we have provided Pinnacle Group’s answer to each of these questions to offer a benchmark of standards to look for.

Question 4: Are you registered with the Better Business Bureau?
Pinnacle Group:  Not only are we a member of the BBB and hold an A+ rating, Pinnacle Group was awarded the 2011 Better Business Bureau Ethics Award in the Small Business category! Nominees in this category included all business disciplines across the city of Calgary so to win this Award is truly an honour. Nomination for this Award is submitted anonymously; a rigorous judging panel then scrutinizes the business practices on every level. The areas that are judged include: testimonials from clients, accountability to trade/supplier payment, scrutiny of employee manuals, training policies, safety programs, corporate financial strength, corporate business processes, as well as charity involvement. Somewhat serendipitous is the fact that Paul Klassen, the founder of Pinnacle Group, has spent the last number of years serving on and chairing the RenoMark™ Council to ‘raise the bar’ in Calgary’s renovation industry. To receive an Award of this caliber is a testament to his efforts in contributing to this initiative. In the past, the reputation of the renovation industry has certainly had its challenges; this Award however signifies that the mandate of the original RenoMark™ members has successfully been established.

Question 5: Do you have any unresolved or unanswered complaints at your local Better Business Bureau?
Pinnacle Group
:  No, we have had no complaints to date and as such have no unresolved issues.

Question 6: Do you have Business Liability Insurance, and do you carry Workman’s Compensation Insurance?
Pinnacle Group:  Yes, as a RenoMark™ Renovator we are required to carry a minimum of $2 million in liability insurance. We have coverage for workplace safety and employers’ liability and only work with subcontractors who carry such coverage.

Check back next week for part 3 of this informative series!…

Contemplating a renovation or custom home build can be a daunting task, especially considering the numerous organizations to choose from within the industry! There are a number of crucial questions that a client should ask each potential renovator/custom home builder; both to determine their industry experience as well as their overall company integrity.

Over the next few weeks we will be posting a comprehensive list of questions we suggest you use to determine which renovation/custom home build company will be the best ‘fit’ for your project. Of course there are many more that could be added to this list; however this will be a great place to start! These questions were compiled from the recommendations of third party consumer protection organizations including the CRHBA (Calgary Region Home Builders Association), CMHC (Canada Mortgage and Housing Corporation), Better Business Bureau (BBB) and RenoMark™. Only the most qualified and reputable companies will be able to properly answer these questions, establishing the trust necessary to have a worry-free and enjoyable renovation or new home build experience. We have provided Pinnacle Group’s answer to each of these questions to offer a benchmark of standards to look for.

Question 1: Are you a RenoMark™ Renovator?
Pinnacle Group:  Yes we are! In fact Paul Klassen, Founder & GM of Pinnacle Group Renovations is one of the founding members of Calgary’s chapter which is dedicated to providing consumers with access to high quality, integral, and ethical renovation companies. As well, he has served on the RenoMark™ Council for several years, including chairing the Council in 2010-2011.

Question 2. Are you a member in good standing of the Canadian Home Builder’s Association – Calgary Region?
Pinnacle Group: We are a member in good standing and feel the CHBA/Calgary Region is supporting a well-rounded group of builder/renovator members serving the Calgary Region.

Question 3. Do you abide by the Canadian Home Builders’ Association – Calgary Region Code of Ethics?
Pinnacle Group:  Yes, as a RenoMark™ Renovator we are required to abide by both the RenoMark™ Code of Ethics as well as the CHBA Code of Ethics; to date Pinnacle Group has not been in violation of, or had any unresolved consumer complaints in either RenoMark™ or CHBA’s Code of Ethics.

…Check back in a few days to see the next segment of this blog post!…


2011 BBB Business Ethics Award

There’s an excited buzz around Pinnacle Group this week! After receiving a nomination for the Better Business Bureau’s Ethics Award, Pinnacle was chosen as the winner of this prestigious Award in the Small Business category. This Award includes every business discipline across the city of Calgary so the final recipient of this Award is truly a business that stands above the rest!

Somewhat serendipitous is the fact that Paul Klassen, the founder of Pinnacle, has spent the last number of years serving on the RenoMark™ Council – including chairing the Council for the past 12 months – to ‘raise the bar’ in the renovation industry here in Calgary. To receive an award of this calibre is a testament to his efforts in contributing to this initiative.

This Award must be submitted anonymously, after which every business practice on every level is scrutinized by a rigorous judging panel. The areas that are judged include: testimonials from clients, accountability to trade/supplier payment, scrutiny of employee manuals, training policies, safety programs, corporate financial strength, corporate business processes, as well as charity involvement.

The reputation of the renovation industry has certainly had its challenges in the past; for a Renovator to win this Award is a testament to the fact that the original initiative by RenoMark members has achieved its mandate as this Award recognizes one of its founding members.

To view BBB’s press release, please visit their website at http://calgary.bbb.org/article/local-businesses-honoured-for-exceptional-business-practices-at-bbbs-business-ethics-awards-27124

We would like to take this opportunity to thank our incredible Staff, Suppliers and esteemed Clients; this absolutely, unequivocally could not have been achieved without all of you!

The Pinnacle Team!