We are almost one week away before we open the doors to our next Renovation Tour!
On Saturday October 13th, 2012 – we will be showcasing a room-specific Renovation at the upcoming Renomark™ Renovation Tour.
Located in the charming community of the Hamptons, this tour will feature a transformation of our Client family’s Kitchen. This delightful Kitchen was designed with entertaining in mind; showcasing an impressive island with eat-up bar. Integrating the existing flooring and fireplace millwork into the new design was a criterion for this project, as was creating a timeless feel that would not be easily outdated.
We hope you can come and see this impressive transformation as well as learn more about our newest marque HomesForLife™; a division of the Pinnacle Group of Companies, dedicated to your specialized projects such as room-specific Renovations, one-off aesthetic improvements, custom built-ins and home maintenance!
When: Saturday October 13th, 2012
Time: 11am – 5pm
Where: 9 Hampstead Green NW
To view the official invite click here.
Happy Thanksgiving to you and your loved ones!
Join Pinnacle Group at the Renomark™ Destination Renovation Exhibit at the upcoming 40th Annual Home Expo Show - January 13-15, 2012 at the BMO Centre – Stampede Park. Along with 5 other Renomark™program members, we will be on hand to provide the public with a no-pressure opportunity to consult with industry experts about your renovation or custom built home project. Receive trustworthy advice on how to confidently select a builder and ask the questions you have in a non-pressure environment.
Renomark™was established five years ago by Canadian Home Builder’s Association – Calgary Region’s Renovation Council with the goal of finding a way to provide consumers with access to high-quality, ethical renovation companies. The program identifies those renovation contractors, such as Pinnacle Group, who have agreed to CHBA – Calgary Region’s code of ethics, as well as a renovation-specific code of conduct. As well, Renomark™ renovators provide warranties, understand the value of customer service, and continually educate themselves regarding current trends, materials and regulations. To find out 10 reasons why you should hire a RenoMark™ professional for your home renovation projects click here.
Tickets for the show are $12 for Adults, $10 for Seniors/Students, and Children 12 & Under are Free! under are free! Show Hours are Friday: 12-9pm, Saturday: 10-8pm, Sunday 10-5pm. Featured guests include Sarah Richardson from HGTV’s Sarah’s House, Andrew Downward from HGTV’s very popular renovation show Divine Design & John Sillaots host of HGTV’s “In the Workshop”. Be one of the first 300 guests on any of the 3 days and your parking is FREE! We look forward to meeting you at the show!
Another of Pinnacle’s clients has graciously consented to showcase their home in a ‘Pinnacle Exclusive’ Renovation Tour!
You will not want to miss viewing this gorgeous home, located in the prestigious neighbourhood of Varsity Estates! This completed project boasts countless unique features including numerous radius walls (the open ceiling study incorporates an entire wall of radius glass blocks), to a two-tone kitchen showcasing a custom antiqued ‘old world’ corner desk. Stepping through the magnificent front door you are welcomed by a sweeping curved staircase, 20 foot ceilings, and extraordinary custom tile inlay. An abundance of windows bathes the home in natural light, giving it a warm and welcoming atmosphere.
The date for this exclusive Reno Tour is set for Saturday, November 19th. Further details, including the hours and location, will be posted the week of November 14th so stay tuned; this is a home you will definitely want to see!
These are the final questions in our blog series… read below for the conclusion to this article!
Question 16: What steps do you take to maintain a safe, organized and clean worksite?
Pinnacle Group: As of 2011, Pinnacle Group has achieved its SECOR™ Certification. A SECOR™ Certified company consists of 10 employees or less who each must participate in an in-depth Health and Safety program and subsequent exam created by the Alberta Construction industry. The SECOR™ program has shown proven results; a review in Alberta showed that employers with COR/SECOR™ Certification had:
- 25% lower claims costs than those who did not
- A 40% reduction in Lost Time Claim Rates and Disabling Injury Rates
- 50% lower fatality rates than the provincial average
Maintaining COR/SECOR™ Certification is a long term program that includes constant training and annual audits conducted by COR™ Designated Auditing committee. This program is provided by Enform™ and is adhered to by Alberta’s leaders in the construction, engineering and oilfield industries.
Question 17: Do you maintain a professional level of knowledge of current building codes, permit procedures and technical skills through continuing education?
Pinnacle Group: Paul Klassen, Founder and GM of Pinnacle Group, is a firm believer in life long learning and seeks professional development, business coaching and mentoring opportunities that can further enhance the efficiency of Pinnacle’s processes as well as keep the team informed of current trends, materials, and regulations. He is an active member of the Calgary Region Home Builder’s Association and presently Chairs Calgary’s RenoMark™ Reno Council as well volunteers on the S.A.G.E. (Studies in Health and Aging) Committee at Mount Royal University. In addition, to maintain an active membership in RenoMark™, all Builder members are required to attend training and current building practice professional education programs throughout each calendar year. These ongoing commitments keep both Pinnacle Ownership and Staff abreast of the latest renovation trends, building code developments and permit procedures. In addition; Pinnacle Group believes in providing continuing education to their staff as well, and continues to offer staff access to professional development courses and certifications through Professional Home Builders Institute of Alberta (PHBIA).
We hope this series has been informative & educational – it is always good to be prepared before embarking on a large-scale project such as a Renovation or Custom Home Build. We trust these questions will give prospective Clients insight into what they should be looking for in a professional company!
Continuing the Questions to Ask blog series… read below for Part 4!
Question 10: Do you charge a deposit?
Pinnacle Group: Yes we collect a deposit at the onset of your project to place orders for materials that will be required including: exterior windows/doors, framing materials, special-order items such as plumbing fixtures etc. In order to collect deposits or progress billings of any kind, Pinnacle is required by Alberta law to be a Bonded Contractor and carry a ‘Pre-Paid Contractors license’.
Question 11: Do you know about the lien regulations and requirements of the Alberta Government?
Pinnacle Group: Yes – each province has requirements for holding back a portion of all payments to your Builder from date of substantial completion. Doing this protects you from claims if the Builder fails to pay Suppliers and Subcontractors.
Question 12: How many years have you been in business?
Pinnacle Group: Paul Klassen, founder and General Manager of Pinnacle Group is an Interprovincial Journeyman Carpenter and has been in business since 1984 as a Professional custom home-builder and Renovator. (Pinnacle Group Renovations by Design Ltd.) was founded in 1998.
Read below for our 3rd installment of this insightful blog series….!
Question 7: Do you offer a warranty on your work?
Pinnacle Group: Yes, as a RenoMark™ Renovator we offer a minimum of a two year warranty on all work (excludes minor home repair and manufacturers warranty). Pinnacle Group offers an additional three year warranty on structural components for a total of a five year warranty; as well we offer a ‘Client for Life’ program for as long as you own your home! In terms of New Home Construction, Pinnacle Group offers the National Home Warranty Program’s™ five year warranty (www.nationalhomewarranty.com ).
Question 8: Do you take care of applicable licenses and permits?
Pinnacle Group: Pinnacle Group Clients can rest assured that all permits required for renovations and new home builds will be taken care of on their behalf. We have liaised with Calgary’s Permit Masters™ who use their industry experience and bylaw knowledge to help residential and commercial Clients get the permits they need. They take the hassle out of negotiations with the City, and handle the entire permit process, many times working with homes that have very challenging bylaw or planning department infractions. Their history of applications…through to final permit approvals, have been met with an extremely high success rate! Even if a Client has been turned down before, they are familiar with the bylaws and the ins and outs of the permit system to achieve approval.
Question 9: Do you have proper City Licensing?
Pinnacle Group: Our Calgary City Occupational License is BL 102048, issued by City Licensing.
This opportunity comes around only a few times each year, and we encourage you to take advantage of this fantastic chance to view an incredible home in the ‘pre-board’ stage of construction! Pre-board means the home is completed up to drywall installation; essentially the ‘guts’ are in place and now is the only chance to see them before they are covered up forever! The ability to see what’s behind the walls in a home is rarely offered to public viewers, but we feel it provides insight into Pinnacle’s attention to detail and concern with every aspect of the project.
Our Staff, Trades & Suppliers will be on hand to answer your questions and provide personal guided tours of the project – come join us for refreshments and an exciting opportunity to peruse this incredible home!
As promised; the continuation from last week! We feel the questions presented in this blog series are vital for the arsenal of any potential Renovation/New Home Client. These questions should be asked of every Renovator or Custom Home Builder, to determine their industry experience and corporate integrity.
Once again, we have provided Pinnacle Group’s answer to each of these questions to offer a benchmark of standards to look for.
Question 4: Are you registered with the Better Business Bureau?
Pinnacle Group: Not only are we a member of the BBB and hold an A+ rating, Pinnacle Group was awarded the 2011 Better Business Bureau Ethics Award in the Small Business category! Nominees in this category included all business disciplines across the city of Calgary so to win this Award is truly an honour. Nomination for this Award is submitted anonymously; a rigorous judging panel then scrutinizes the business practices on every level. The areas that are judged include: testimonials from clients, accountability to trade/supplier payment, scrutiny of employee manuals, training policies, safety programs, corporate financial strength, corporate business processes, as well as charity involvement. Somewhat serendipitous is the fact that Paul Klassen, the founder of Pinnacle Group, has spent the last number of years serving on and chairing the RenoMark™ Council to ‘raise the bar’ in Calgary’s renovation industry. To receive an Award of this caliber is a testament to his efforts in contributing to this initiative. In the past, the reputation of the renovation industry has certainly had its challenges; this Award however signifies that the mandate of the original RenoMark™ members has successfully been established.
Question 5: Do you have any unresolved or unanswered complaints at your local Better Business Bureau?
Pinnacle Group: No, we have had no complaints to date and as such have no unresolved issues.
Question 6: Do you have Business Liability Insurance, and do you carry Workman’s Compensation Insurance?
Pinnacle Group: Yes, as a RenoMark™ Renovator we are required to carry a minimum of $2 million in liability insurance. We have coverage for workplace safety and employers’ liability and only work with subcontractors who carry such coverage.
Check back next week for part 3 of this informative series!…
Contemplating a renovation or custom home build can be a daunting task, especially considering the numerous organizations to choose from within the industry! There are a number of crucial questions that a client should ask each potential renovator/custom home builder; both to determine their industry experience as well as their overall company integrity.
Over the next few weeks we will be posting a comprehensive list of questions we suggest you use to determine which renovation/custom home build company will be the best ‘fit’ for your project. Of course there are many more that could be added to this list; however this will be a great place to start! These questions were compiled from the recommendations of third party consumer protection organizations including the CRHBA (Calgary Region Home Builders Association), CMHC (Canada Mortgage and Housing Corporation), Better Business Bureau (BBB) and RenoMark™. Only the most qualified and reputable companies will be able to properly answer these questions, establishing the trust necessary to have a worry-free and enjoyable renovation or new home build experience. We have provided Pinnacle Group’s answer to each of these questions to offer a benchmark of standards to look for.
Question 1: Are you a RenoMark™ Renovator?
Pinnacle Group: Yes we are! In fact Paul Klassen, Founder & GM of Pinnacle Group Renovations is one of the founding members of Calgary’s chapter which is dedicated to providing consumers with access to high quality, integral, and ethical renovation companies. As well, he has served on the RenoMark™ Council for several years, including chairing the Council in 2010-2011.
Question 2. Are you a member in good standing of the Canadian Home Builder’s Association – Calgary Region?
Pinnacle Group: We are a member in good standing and feel the CHBA/Calgary Region is supporting a well-rounded group of builder/renovator members serving the Calgary Region.
Question 3. Do you abide by the Canadian Home Builders’ Association – Calgary Region Code of Ethics?
Pinnacle Group: Yes, as a RenoMark™ Renovator we are required to abide by both the RenoMark™ Code of Ethics as well as the CHBA Code of Ethics; to date Pinnacle Group has not been in violation of, or had any unresolved consumer complaints in either RenoMark™ or CHBA’s Code of Ethics.
…Check back in a few days to see the next segment of this blog post!…
There’s an excited buzz around Pinnacle Group this week! After receiving a nomination for the Better Business Bureau’s Ethics Award, Pinnacle was chosen as the winner of this prestigious Award in the Small Business category. This Award includes every business discipline across the city of Calgary so the final recipient of this Award is truly a business that stands above the rest!
Somewhat serendipitous is the fact that Paul Klassen, the founder of Pinnacle, has spent the last number of years serving on the RenoMark™ Council – including chairing the Council for the past 12 months – to ‘raise the bar’ in the renovation industry here in Calgary. To receive an award of this calibre is a testament to his efforts in contributing to this initiative.
This Award must be submitted anonymously, after which every business practice on every level is scrutinized by a rigorous judging panel. The areas that are judged include: testimonials from clients, accountability to trade/supplier payment, scrutiny of employee manuals, training policies, safety programs, corporate financial strength, corporate business processes, as well as charity involvement.
The reputation of the renovation industry has certainly had its challenges in the past; for a Renovator to win this Award is a testament to the fact that the original initiative by RenoMark members has achieved its mandate as this Award recognizes one of its founding members.
To view BBB’s press release, please visit their website at http://calgary.bbb.org/article/local-businesses-honoured-for-exceptional-business-practices-at-bbbs-business-ethics-awards-27124