We were honored to be featured by The Canadian Business Quarterly speaking about how Pinnacle is “Positively affecting families in their homes for Life“. Read the story and listen to Paul’s interview!
We were selected by the readers of the Calgary Herald & Calgary Sun as the 2019-2020 Readers’ Choice Gold Award for the home renovations category in Calgary. We are grateful to be recognized for that in our community!
The North America Business Awards 2020 honors those whose efforts have yielded outstanding products & services across the region. We were awarded the Best Renovations Design/Build Firm – Greater Calgary.
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Our Home Renovations Testimonials
“We totally enjoyed working with Paul, the owner of Pinnacle Group, and Jami, their designer.
“I interviewed 3 companies, and it was the interaction with Pinnacle Group’s owner, Paul Klassen, that sold the project.
From our conversation, I got a good sense of his character. He was genuine and trustworthy, so we proceeded with Pinnacle. The group as a whole was fantastic. The project was on time and on budget. The way Brennan and Grant, the site supervisors, handled themselves was great. When there were issues, Brennan and Grant listened and they delivered what they said they would.”
“I recommend Pinnacle Group because they are easy to work with, they are trustworthy and their quality is good.
They got the project done in the expected timeline. We felt secure with them and didn’t worry about leaving the house with their staff still on site. If the work didn’t meet their expectations they apologized and did it again. Often, the original work looked fine to us.”
“Pinnacle Group’s reputation is really good. Brandon, the Site Supervisor, is a really nice guy, is easy to talk to, and remains cheerful in all circumstances.
He is meticulous on the tools and anything he did was outstanding. Brandon listens really well and we think the world of him. I tested him from time to time, and he kept smiling. He handled things really well. Brandon noticed a few things that needed to be improved and he fixed them. Most of the suppliers and trades were pretty good. I have no real complaints about the project.”
“Overall, Pinnacle Group’s trades were very good. The electricians were fantastic; the tiler and the plumbing were pretty good, and the framer was excellent.
“I felt that Pinnacle was a level above any other supplier we have worked with in the past.
The carpentry skills were much stronger. They were easy to talk to. They were not arrogant and were open to input and feedback. They took our calls and concerns seriously. Part of their pride is to please their customers. Pinnacle’s Site Supervisor, Stephen, was great to work with. He is easy to talk to and never took offence when we asked questions or wanted explanations. He was always open to talk. Stephen knows what he is doing.”
“I am so thankful we found a company like Pinnacle Group. We value the quality, the workmanship and I am really pleased with everything.
I really trust them. The owner, Paul, listened and worked with us to accomplish what we wanted within our budget. I would recommend them as they gave us the design we wanted, a larger kitchen with more light. We now have an open design, and it is really really good. Jami was open minded and really aimed to give us what we wanted. Instead of being traditional, she had some ‘out of the box’ design ideas which we found to be very good. There could have been more effective communication by one of the Site Supervisors.”
“My wife has been following Pinnacle Group and going to their open houses for years. We knew the good work they do.
Once we met Paul, the owner, we realized we could talk to him and trust him. Paul was a delight to work with. He was detailed and thorough. Pinnacle’s staff want the best job for the customer and will bend over backwards to deliver. They are personal, polite and down to earth. In the end, they felt like part of our family. We could go to them with any concerns. I will absolutely recommend Pinnacle. We are really happy with the end result and what we came up with. Their designer, Jami, is the best. She is really quick to get a read on people and understand what they want and the style they like.”
“It was such a relaxing, easy process with Pinnacle Group’s owner, Paul.
He went out of the way to answer questions, get to know us and come up with some really good ideas. Their designer, Jami, was fabulous. I appreciated that she never made a suggestion that was outside of our budget and we are more than thrilled with her cabinet design. She was very organized. Pinnacle met our timelines. Any time we had issues, the site supervisors promptly resolved them. The SCC Guarantee is the main reason we went with Pinnacle Group. So far, any time we have had issues they have been prompt in resolving them. Everyone at Pinnacle has been respectful and to some degree we feel like we are part of their family. I would definitely recommend them. the Pinnacle staff sentiment is, ‘You are the customer and we are going to make you feel happy.’”
“Pinnacle Group’s trades were outstanding. We have had renovation work done before and we have never had it this clean.
Until the end, Pinnacle was knocking this project out of the ballpark. It was a fantastic experience. Once Paul, the owner, became aware of the situation, the issues were resolved. We had a mold problem in our basement, so there wasn’t much designing, it was more just replacing. I would recommend Pinnacle Group based on the quality and trust that I have for them, but I would say that you have to persist to get the project finished.”
“It was very efficient and we are very happy with the result of the design work we did with Jami.
Our house is now more livable and a lot more functional. We were able to get most of our objectives accomplished within the budget. I would recommend them because we were very happy with the design, the pre-work and the
end result, but I was hoping for a slightly better journey. The two big things were the mess and the lack of a schedule.”
“Pinnacle Group’s staff were great to work with so I would definitely recommend them.
We really appreciated working with Paul, the owner. At our first meeting, he spent a lot of time talking about needs and alternatives. He wanted to understand where we were at. Paul sent us a really good renovation guide that gave us a good sense of renovation pricing & costing. For a project our size, we had few complaints. Their designer, Jami, was quick and efficient and helped to make selection choices seem very easy. We felt taken care of. In the end, our design turned out to be beautiful. Everyone of the trades was great; it was very clean. Our house is now beautiful – actually, fabulous.”
“I appreciate the quality of their work and the fact that they stayed on schedule.
In life, your options are time, quality and money and we picked the first two. Pinnacle Group’s guarantee and the customer reviews were deciding factors for us in selecting them. Not everyone could necessarily afford Pinnacle Group so we may not feel free to recommend them to everyone. I value the quality of workmanship, their communication, and the fact that they have good trades. The Site Supervisors were very responsive and great to have on site, particularly in the last few weeks. They handled our tiny requests with diligence and we appreciated having them here.”
“I would recommend Pinnacle Group because they did a great job and the Pinnacle staff are great people.
Pinnacle is a reputable company and their staff are pleasant to work with. I think their staff all take pride in their work and I experienced situations where Pinnacle went above and beyond for us. When I had a problem, they were willing to take care of it. Pinnacle Group’s Designer, Jami, was very pleasant and very professional. It was fun to work with Brennan and Grant, their Site Supervisors. I looked forward to them coming to the house. I had peace of mind and no stress with this renovation. There were bumps but I had no stress as I knew they would resolve it.”
“At the beginning…we filled out a project DNA form and we defined what we wanted.
We know what we like but we are not always good at describing it. However, Pinnacle’s process gets everything determined in the beginning. Pinnacle Group does a really good job of the design stage. They have the expertise and knowledge to implement and manage a project. They offer the full package with a full team of competent staff. We would recommend Pinnacle Group because they have a great team, from Paul, the Owner, who puts the plan together, to Jami, the Designer, to Brennan and Grant on the implementation side. I like the fixed price and fixed date concept. Pinnacle Group does good work, they use good products and they have good trades.”
“Pinnacle Group delivered what they said they would, they are very knowledgeable about the process, and the trades are excellent.
The Site Supervisors had a good understanding and level of expertise. Everyone from the Owner, Paul, to the Designer, Jami, the Site Supervisor, Brennan, and all the trades were personable. Pinnacle Group’s staff seemed very hands on and they would meet us in person. They were never too busy to talk. In the renovation process, they really listened to what we said. They did not try to over sell to us and were very conscientious about our budget and about delivering an excellent solution. We are really happy with the end result and the quality workmanship.”
“We had a bit of a complicated project and Pinnacle Group did a good job.
It came within budget and when there were challenges, Pinnacle Group responded well to them. We are really happy with it, we have a great design and great workmanship and we loved the people who were on site. The quality of work is what we value the most. We are the ones living with the product and we are pleased with their work. It is a good quality job.”
“This is the second reno we have done with Pinnacle Group. We did an exterior project 4 or 5 years ago.
The fact that the schedule and budget is already part of Pinnacle Group’s process was important to us. Some companies just wing it and see what happens, but the risk is you don’t know the total cost. We had confidence based on our first experience with Pinnacle Group. We value Pinnacle’s project management and communication. Brennan and Grant were great. When issues came up, they were talked about and dealt with. We could talk to them anytime and we communicated a lot by email. They were on top of things and responsive. They explained the options, the pros and cons so we had the information we needed to make a good decision.”
“A renovation can be a stressful process, but when you know that there is a team looking out for you, that diminishes the worry.
We valued a combination of a number of things: Pinnacle Group’s care and professionalism, their attention to detail, the pride they take in their work and the family friendly environment. We never felt stressed or felt we were in poor hands. We are very happy with our choice to use Pinnacle Group. It was a stellar experience because of the care, the professionalism and the team approach.”
“At the end of the day, everything Pinnacle Group said they would do and that we asked for, was done.
They just did it. There were no complaints.They were not afraid to make changes and get things done. My wife really likes the result as well. These are also the reasons we would recommend Pinnacle Group.”
“Pinnacle Group uses quality materials and quality trades that end up in a very positive result and experience.
We value their flexibility, professionalism and friendliness. The Owner, Paul, was fabulous to deal with. Both Paul and his wife came to our house with a gift basket at one point. They demonstrated that they actually cared about us and the project.”
“The process that Pinnacle Group uses is quite different than their competition – it gave us a lot more engagement.
Velvet and Brennan were excellent to work with. Their price guarantee was a factor. What we saw when our neighbors did the renovation with Pinnacle, as well as the warranty work definitely influenced us in choosing Pinnacle Group. The cabinetry work is absolutely superb. Overall with everybody, there was an openness and willingness to resolve issues.”
Welcome to Pinnacle Group, where we guarantee your project's start date, completion date, and cost!
We are the only RenoMark™ Builder to guarantee your start date, completion date, and cost. Pinnacle’s SCC 3-Way Guarantee™, simply ensures that the most significant consumer concerns surrounding Home Renovations and Custom Home Builds, voiced by independent industry studies, are unequivocally addressed and are put in writing (some conditions apply). We will pay a $400 per day non-complete penalty fee to our Clients should we fail to meet the targeted completion.
Pinnacle's Associations & Memberships
A Full Range of Personalized Design-Build Services
Whether you are looking for upscale complete home renovations, a one of a kind custom built home, or perhaps a room specific renovation such as a kitchen, basement, bathroom & ensuite or custom cabinetry and millwork built-ins; Pinnacle Group is the home renovation company that offers a full range of Design-Build Calgary services to suit your needs.
Our proprietary Design Discovery Process is designed to reveal the motivation for your home transformation project so we can better understand not just what you want to do to your house, but more importantly, how you want to live in your home.
Choosing Pinnacle for high end home renovations Calgary, means you will be surrounded by a team of architects, interior designers, production staff, trades, administrators, and Renovation Consultants who are not only dedicated to serving your family, but who have a history of satisfactory Customer Reviews for their design build remodeling Calgary projects. This includes Pinnacle’s in-house artisans who produce the custom cabinetry and fine millwork featured in our project galleries under the Pinnacle Custom Cabinets brand. The intent of Pinnacle’s entire process is to leave no stone left unturned; such that this level of planning prior to the start of any renovation or custom home build, mitigates unforeseen costs and project delays.
Third Party Customer Assessment Reviews
Pinnacle Group is a home renovation company in Calgary that’s serious about our home renovations and our commitment to providing you with the very best customer experience. That is why, since 2004, we have retained third party assessment company, Client Insight Inc., to perform post project, no-holds-barred, Client interviews on every single Pinnacle project. These reviews have a significant influence on Pinnacle’s business operations, providing a crystal clear understanding of our Clients’ experiences. The insight they provide allows us to keep management informed and continually improve and enhance our Building Planning Process, ensuring quality and excellence. Our valued Client feedback in many ways drives project completion, holding our team accountable, and enhances Pinnacle’s corporate culture. As well, the results are used for training employees, suppliers and trades.
Home Renovations and Custom Builds are a tremendous undertaking and we are the first to admit that challenges do arise; however, what is of outmost importance is how the company you chose to partner with for your home transformation, deals with these challenges and continues to learn from them. When you choose us as your Builder, we can assure you that we will never stop taking stock of your feedback and will deal with any challenges with the outmost in professionalism and with the least amount of impact and stress on your family. Our relationship with our Client Families is one of collaboration, team work and open, honest, respectful communication; allowing you to be confident in Pinnacle Group Renovations delivering a successful end result.
We believe in transparency and sharing our results with our soon-to-be Clients. It is important to us that we make it easy for you to hear what others are honestly saying about their home renovations experience with Pinnacle Group; through our testimonials, third party client reviews, online social proof, as well as opening the doors to as many project home tours as possible. We know that if our Clients are happy with their experience with us, they are willing to brag about it to you!
