Calgary, Alberta (May 6, 2014) –Pinnacle Group, which offers expert home renovations in Calgary, has announced enhancements to its Building Plan Process. Moving forward, customers will be given access to Pinnacle’s proprietary customer portal earlier in the process, allowing customers access during the design selections phase. This method will replace the previous one where design selections were detailed in Excel spreadsheets.
Once clients have signed the retainer, they will be given a username and password so they can access the online customer portal; they will also receive instructions on how to navigate the site. Once logged on, clients will see a detailed schedule of their project, including the guaranteed start/end dates, design selections, photos of the project in progress, total investments and tallies. Hence, they can easily track their project’s progress from start to finish.
Aside from giving customers a comprehensive snapshot of the project, the portal also serves as a direct communication tool where clients can submit questions to Pinnacle Group, provide feedback or review build progress. Since the portal is online, users can access all these features at any time of the day, even if they are out of town.
The detailed construction schedule that Pinnacle Group populates and posts on the online portal allows their trades and suppliers to know exactly when their services are needed and when they are expected to finish their portion of the job.
The firm says using the portal earlier in the Building Plan Process enhances customer experience and enriches the transparency of Pinnacle Group’s Building Plan Process. Moreover, the change complements the company’s SCC 3-Way Guarantee™, which guarantees a project’s start date, completion date and cost.
For more information on the client portal and to learn more about Pinnacle Group’s services visit: www.PinnacleRenovations.ca.
About Pinnacle Group
Pinnacle Group is a leading Calgary home renovation company. It is headed by founder Paul Klassen, who has over 30 years of construction knowledge and experience. The firm is a member of the Calgary chapter of RenoMark ™ and is the only renovator that offers the SCC 3-Way Guarantee™. For its excellence and ethical business practices, the company was awarded the 2011 Better Business Bureau Ethics Award, and remains the sole renovator to receive this accolade.