HOME REPAIRS & UPGRADES

Paul held himself to a high standard and ensured that quality work was done. We thank God for Jami, their designer. She had good ideas, listened to us, and delivered on the functionality while also making our kitchen and home look pretty. Pinnacle’s Site Supervisor, Brennan, answered questions and was very professional. He found solutions and got things done. He always talked to us and was detail-oriented. We have already recommended Pinnacle Group because they are ethical and solution-oriented. Pinnacle did the project on time and with quality. We could trust them, and the whole team is great. You pay a premium price with Pinnacle, but it is money well spent, and they deal with issues professionally.

The renovation with the Pinnacle Group was a great experience! What I liked is that Pinnacle Group's renovation consultant, Bal, and all the Pinnacle staff took great interest in my project. The impact is that I felt valued as a person.The biggest value experienced was the collaborative approach of the Pinnacle Group Team. We could all make suggestions, listen to options and then make a decision that made the most sense. We worked together to find the best solution. Their site supervisor, Shane, informed me of what trades would come the next day. Their communication was extremely helpful. They stuck to the schedule and budget. I generally knew what I wanted but there were times I didn't know the path to proceed. It was guidance and suggestions of Robin, Pinnacle designer, that got us where we are. One of the key parts of the project was putting in an ensuite and I hadn't had one before. I didn't know how to make it happen, but Robin came up with a good design. I am not sure I could have done it without Robin. Both bathrooms have new custom cabinets. Whenever I got into a project of this magnitude I am concerned about cost, but as we were going through the process it was very clear that quality was maybe the most important thing for me. What also helped is that I was getting work done in a professional and cooperative manner. Part of what was ensuring the quality was the SCC Guarantee and the management of the project. I quickly got over the overall cost as it became clear that I had hired a good company who would deliver what we designed and take us smoothly to the end. We are really happy with the result.

I found the owner of Pinnacle Group, Paul, to be excellent to deal with. I have already referred him and Pinnacle to others because the design is great and aligns with what we want. They do good work and are willing to commit to a completion date. No one else out there is willing to do that. If their company is so confident that they will commit to a date, then I am confident enough to work with them. It wasn't right on but it was close, and that is all that matters to me. Pinnacle's designer, Jami, is great to work with. She listened and understood what we wanted. She has a great vision and understands the options. We just signed up with Pinnacle Group again yesterday to do more work. My experience with Pinnacle is that they are the best; they are fast, efficient and do very good work.

The SCC Guarantee was the main reason we chose Pinnacle Group. No one else would guarantee a start and finish date. Jami is very good at what she does. She thinks functionally and from an ‘aging in place’ perspective. We have a future proof design. When there were hiccups, Paul and his project manager immediately took responsibility and communicated a resolution plan. The finished product is better than anything that we have seen or were expecting. The Pinnacle staff made it so we could trust them and have faith they would get it all done. If someone wants a renovation done on time and on budget, they should choose Pinnacle Group Renovations.

We trust them, and that’s everything. They didn’t always try to be right, but listened and were fair to deal with. Paul, the owner, has a good handle on the trades and sub-trades. He knows his business very well. Jami is a wonderful designer, patient, always very helpful, and open to feedback. We love Pinnacle Site Supervisors, Brennan and Grant. They were patient and would explain everything. They were also open to moving things or making changes for us. Pinnacle did an outstanding job. We can tell by the feedback from our family and friends how impressed they are.

They were friendly, professional, and we enjoyed the experience. Brennan and Grant, the site supervisors, were warm, friendly, and really down to earth. They explained things in a way I could understand and would resolve any concerns I had during the process. We recommend Pinnacle for the quality of workmanship, their timelines, and good communication. When I recommend them to my friends and neighbors, I tell them you have to pay for quality. We ended up renovating the whole house and got our money’s worth.

From our conversation, I got a good sense of his character. He was genuine and trustworthy, so we proceeded with Pinnacle. The group as a whole was fantastic. The project was on time and on budget. The way Brennan and Grant, the site supervisors, handled themselves was great. When there were issues, Brennan and Grant listened, and they delivered what they said they would.

Our decision was based on our previous experience and the relationship we have with the Pinnacle Group. We would definitely recommend them, and we already have. We knew they had a high level of knowledge and expertise with wheelchair needs and accessibility needs. They take a thoughtful and caring approach and consider all aspects of a person’s needs. They are good people to work with; we are friends and can relate to them. They do good work and have an eye for details as well as aesthetics. We are ecstatic with the result! Most days we spend a lot of time in our ensuite. Our ensuite and the time we spent in it used to be a real energy drain for us, but now it is so much more livable and enjoyable.

We liked the personalities of Paul, Pinnacle Group’s owner, Brennan, their site supervisor, and Jami, their designer, as well as attending the Pinnacle open houses. We wanted an established company because we were having a load-bearing post removed and needed to make sure the company was legit. We value the quality of the reno and working with Jami. Brennan gave good suggestions too, like the pantry redesign. We actually miss interacting with Brennan, Jami, and the team! Pinnacle was pleasant to work with, and the quality is great. We are happy with our reno.

Paul held himself to a high standard and ensured that quality work was done. We thank God for Jami, their designer. She had good ideas, listened to us, and delivered on the functionality while also making our kitchen and home look pretty. Pinnacle’s Site Supervisor, Brennan, answered questions and was very professional. He found solutions and got things done. He always talked to us and was detail-oriented. We have already recommended Pinnacle Group because they are ethical and solution-oriented. Pinnacle did the project on time and with quality. We could trust them, and the whole team is great. You pay a premium price with Pinnacle, but it is money well spent, and they deal with issues professionally.