What Do Our Customers Think About Pinnacle Group?
Client Testimonials & Reviews from Third-Party Research
“I feel like Pinnacle Group actually care about their customers.
They have real people involved who care about the outcome.”
“It was giving that control over to Brennan, the Site Supervisor at Pinnacle Group, that I valued…
…so I didn’t have to deal with the stress. That was a big thing for me.”
“I was really surprised at how thoughtful Pinnacle Group was. It really seemed they cared.
I just wasn’t expecting that degree of commitment. When they came to check our place at the end of the project, they were concerned that we were happy with everything but they were also concerned that they were happy with the result. Pinnacle had a higher standard of quality to live up to than we did. I was really impressed with that.”
“What I valued the most from our experience with Pinnacle Group is the finished product.
I love my new home. Way back, we built this house but we never loved it. Now that we have renovated it, we really love it.”
“The final product is what I valued the most.
Our project ended up the way we wanted it. I am an accountant and so the end result is important. The aspects of the interaction by Pinnacle Group’s Interior Designer, Velvet, was very helpful. She met with us and listened to me, and brought the whole thing together.”
“One of the biggest pluses was the way Pinnacle Group kept us involved in the whole process.
They gave us the information we needed all along. Their Site Supervisor, Brennan, prefers to be up front and communicate what has happened…. It really built credits for Pinnacle Group and Brennan.”
“We are really happy with the work by Pinnacle Group.
I had a friend come over and she said, “you kept the frame of your house but changed everything else”. We are really happy about it.”
“We value how great the house looks.
We got every single thing that we wanted. The project by The Pinnacle Group overall went really well.”
A Fanastic Finished Product
“Working with Paul’s team at The Pinnacle Group and getting a fantastic finished product is what I valued the most.”
“The people that work for Paul are good.
Pinnacle Group has a very strong team. They are all very personable and easy to get along with. They were all trying to get us what we wanted.”
Overall Impression
This chart shows the results of the Overall Impression of the client experience with the Pinnacle Group. For example, 95% of clients feel that Pinnacle provided the technical expertise required for their project.
100% Satisfied with the Overal Quality of Pinnacle’s Workmanship
95%Pinnacle provided the technical expertise required for our project
89%Our project started on schedule
89%Our project was completed in alignment with the original cost proposal
90%We will recommend neighbors & friends to the Pinnacle Group
Design & Production Experience
The above chart shows the feedback results of what Pinnacle Group clients experience in the purchase and design phase of their project. For example, 95% of clients say that Pinnacle’s staff were pleasant and professional.
95% Pinnacle’s Reno Consultant Listened & Understood Uur Needs
95%Pinnacle’s Staff Were Pleasant & Professional
100% We Are Pleased with the Design of Our Project
95% The Site Supervisor demonstrated knowledge & understanding of our project
89% Post Project issues were resolved in a timely manner
Why Do We Depend on a Third-Party to Gather Reviews From Our Clients?
A Vision for Responsibility & Accountability
Paul Klassen, General Manager and Founder of Pinnacle Group, has always been passionate about capturing the essence of Pinnacle’s Client families, creating unique spaces that support their needs. He in many ways has made it his mission to support the family unit, encouraging healthy, connected families with honest values. In tandem with this is the belief that the entire team at Pinnacle Group from the Renovation Consultant and Site Supervisor, to the various Trades and Suppliers are responsible for delivering a compelling, superior Client experience; organically fuelled by the Client’s needs and always keeping the Client as the primary focus.
Entrusting Client Insights Inc. to Acquire Client Reviews
Pinnacle Group put this belief to the test in 2004 when Paul retained Client Insight Inc. to perform post project Client interviews to measure the results.
Today, we can confidently say that these third party assessment reviews have become an integral part of Pinnacle’s business process, providing a crystal clear understanding of our Clients’ experiences. Leaving no stone unturned, the reviews provides the opportunity to continually improve and enhance Pinnacle’s renovation process, keep management informed and ensure quality and excellence. The Client feedback in many ways drives project completion and enhances Pinnacle’s corporate culture.
As well, the results are used for training Employees, Suppliers and Trades. For Pinnacle, creating the ultimate Client experience speaks volumes, translating simultaneously into Customer loyalty and with loyalty comes the highest form of praise – referring Clients!
So why have we decided to publicly share our findings?
Our Client reviews accurately reflect what makes Pinnacle unique and we embrace the opportunity to provide this transparency; what better way for a future Client to gain insight, build trust and even be inspired by allowing them a glimpse into the experience directly from the Voice of the Customer. These reviews offer a true to life synopsis of our projects gathered from our Clients’ perspective.
Our hope is that by sharing these results with you, you will truly realize our commitment to providing the very best renovation experience possible.
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