What Do Our Clients Think About Pinnacle Group?
3rd Party Client Assessment Reviews from Client Insight Inc.
Paul Klassen, General Manager and Founder of Pinnacle Group, has always been passionate about capturing the essence of Pinnacle’s Client families, creating unique spaces that support their needs. He in many ways has made it his mission to support the family unit, encouraging healthy, connected families with honest values. In tandem with this is the belief that the entire team at Pinnacle Group from the Renovation Consultant and Site Supervisor, to the various Trades and Suppliers are responsible for delivering a compelling, superior Client experience; organically fuelled by the Client’s needs and always keeping the Client as the primary focus.
Pinnacle Group put this belief to the test in 2004 when Paul retained Client Insight Inc. to perform post project Client interviews to measure the results. Today, we can confidently say that these third party assessment reviews have become an integral part of Pinnacle’s business process, providing a crystal clear understanding of our Clients’ experiences. Leaving no stone unturned, the reviews provides the opportunity to continually improve and enhance Pinnacle’s renovation process, keep management informed and ensure quality and excellence. The Client feedback in many ways drives project completion and enhances Pinnacle’s corporate culture. As well, the results are used for training Employees, Suppliers and Trades. For Pinnacle, creating the ultimate Client experience speaks volumes, translating simultaneously into Customer loyalty and with loyalty comes the highest form of praise – referring Clients!
So why have we decided to publicly share our findings? Our Client reviews accurately reflect what makes Pinnacle unique and we embrace the opportunity to provide this transparency; what better way for a future Client to gain insight, build trust and even be inspired by allowing them a glimpse into the experience directly from the Voice of the Customer. These reviews offer a true to life synopsis of our projects gathered from our Clients’ perspective. Our hope is that by sharing these results with you, you will truly realize our commitment to providing the very best renovation experience possible.